Privacy Policy

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Summary

This Privacy Policy sets out how we, Tiger Turnip Limited, collect, store and use information about you when you use or interact with tigerturnip.com (our website) and where we otherwise obtain or collect information about you. This Privacy Policy is effective from 22 June 2020. If you have any questions about this Privacy Policy, you can contact us on email contact@tigerturnip.com.

Personal information we collect

Information provided by you

When you purchase from Tiger Turnip you provide your name, email address, password, delivery address, the age of recipient child and payment information e.g. your credit or debit card details and billing postcode. 

If you apply as a job applicant, we will store your relevant information until strictly necessary.

Information collected automatically

We automatically collect some information about you such as that collected by server logs or 3rd party website analytics services, and by using cookies or similar technologies when you visit our websites. We may collect information about the type of device you use and its operating system and version, your IP address, your general geographic location as indicated by your IP address, your browser type, the pages you view on our websites and how you interact with that content.

Information obtained from other sources

We may receive information about you from social media platforms when you interact with us on those platforms. We may also receive information from your Bank that tells us why a payment transaction on your chosen payment method failed if it did so.

How we use personal information

We process your personal information to provide you with the service you have requested from us. We also use your data to develop aggregate analysis and business intelligence that enables us to operate, make informed decisions about, and report on the performance of our business. We have a legitimate interest in processing your data for these reasons and it is often necessary for the fulfillment of our contract with you.

Taking care of our customers

To help provide you with the best possible customer care we collect certain data by email or using our contact us form and make tools available to our Customer Care team that process your personal data to help us respond to your enquiries, to investigate and diagnose problems with your service and to help manage your account.

We do not routinely offer customer care by telephone but should you contact us by phone, we may collect your phone number and any information provide to us during your conversation with us. We do not record phone calls.

If you contact us by post, we will collect any information you provide to us in any postal communications you send us however we will not keep physical copies of your communication any longer than is strictly necessary to handle your enquiry.

We have a legitimate interest in processing your data for these reasons and it is often necessary for the fulfillment of our contract with you.

Website and IT improvements

We collect and store server logs to improve network, server and database security. This includes analysing log files to help identify and prevent unauthorised access to our network, the distribution of malicious code, denial of services attacks, fraud and other attacks, by detecting unusual or suspicious activity.

We also analyse how our website users interact with our website and its features. For example, we analyse total visitor numbers and unique visitors, the time and date of the visit, whether certain pages or sequences of pages were visited, whether a visit resulted in a subscription to our service, the operating system and browser used and approximately where visitors are when they are accessing our websites. We use the information gathered from the analysis of this information to improve our websites.

We have a legitimate interest in improving our websites so that we can provide a better experience for existing customers and to attract new customers to our service.

Communication and marketing

We use the data we collect to deliver and personalise our communications with you. For example, we may contact you by email to inform you about new products, special offers or to invite you to take part in a survey or provide product feedback. This processing is necessary to serve our legitimate interest. As a subscriber to Tiger Turnip you can opt-out of these emails at any time by visiting your email settings.

Type of email

1. Transactional emails (Welcome email, payment emails, forgotten password email, cancellation confirmation email, important announcements about service or security)

Legitimate interest: These communications are fundamental to providing your service and you cannot unsubscribe from these emails while remaining a customer of Tiger Turnip. 

2. Newsletters and special announcements 

Legitimate interest: These emails are part of our product and the service you have subscribed to. 

3. Feedback and satisfaction surveys 

Legitimate interest: Responses to these emails help us improve our products and your service. 

4. Special offers 

Legitimate interest: These offers will only related to the product you currently buy from us and are part of the service that we offer. 

We may also choose to send carefully selected emails from trusted third parties. We will always choose offers that we believe you will genuinely be interested in and that are related to your experience of Tiger Turnip and we will only send you these messages if you specifically provide consent for us to do so. You can withdraw that consent at any time by visiting your email settings and this will not impact your service in any way. Note we will never transfer your details to the 3rd party for the email to be sent.

We also use cookies and similar technologies to provide the most relevant advertising to you. Please see Use of automated decision making for display advertising below.

Cookies and similar technologies

We use cookies and similar technologies like pixels, tags, web beacons, and other identifiers to help us personalise our website for you, remember your preferences, understand how users are using our website, and help customise our marketing offerings.

Cookies

Cookies and similar technologies on our websites and our mobile applications allow us to track your browsing behaviour, links clicked, items purchased, your device type, and to collect various data, including analytics, about how you use and interact with our Services. These technologies automatically collect data when you use and interact with our Services, including metadata, log files, cookie/device IDs, page load time, server response time, and approximate location information to measure website performance and improve our systems, including optimizing DNS resolution, network routing and server configurations. Specifically, interactions with the features, content and links (including those of third-parties, such as social media plugins) contained within the Services, Internet Protocol (IP) address, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data is collected. All this allows us to provide you with more relevant product offerings, a better experience on our sites and mobile applications, and to collect, analyse and improve the performance of our Services. We may also collect your location (IP address) so that we can personalize our Services. For additional information, and to learn how to manage the technologies we utilize, please visit our Cookie Policy. If you wish to opt out of interest-based advertising click here. Please note you will continue to receive generic ads.

Supplemented Data may be received about you from other sources, including publicly available databases or third parties from whom we have purchased data, in which case we may combine this data with information we already have about you so that we can update, expand and analyse the accuracy of our records, assess the qualifications of a candidate for employment, identify new customers, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

Advertising and marketing tools

Tiger Turnip may work with third-party advertisers that use cookies and similar technologies to provide more relevant advertising about Tiger Turnip across the internet. Examples of this may include a Tiger Turnip advertisement on a Facebook or Google page or on a site within Google’s advertising network. We do not share your personal information as part of this process and, where necessary, we obtain your consent. This results in increased efficiencies and costs savings for us compared to manually displaying advertisements or displaying advertisements by different means. You can opt out of these personalised ads from most major third-party advertisers and ad networks at any time by visiting Ad Choices and this will impact the advertising you see across the internet.

Automated decision-making and profiling

We use automated decision making and profiling on our website. We do not consider that this has any legal effect on you or similarly significantly affects you.

Legal disclosure

When legally required, strictly necessary for the performance of the services or to protect our rights, or the rights of our affiliates or users, we disclose your personal information to law enforcement authorities, investigative organisations, our affiliates or in legal proceedings.

How long we retain your information

We will retain your personal information for as long as we deem it necessary to enable you to use the website, to provide your subscriptions to you, to comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. All personal information we retain will be subject to this Privacy Statement and our internal retention guidelines. 

How we secure, store and retain your data

We follow generally accepted standards to store and protect the personal information we collect, both during transmission and once received and stored, including utilization of encryption where appropriate.

We retain personal information only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods: 

 - mandated by law, contract or similar obligations applicable to our business operations;

 - for preserving, resolving, defending or enforcing our legal/contractual rights; or

 - need to maintain adequate and accurate business and financial records.

Your rights and choices

We want you to be in control of how your personal information is used by us. You have the following rights over your personal information that we hold:

you can ask us for a copy of the personal information we hold about you

you can inform us of any changes to your personal information, or if you want us to correct any of the personal information we hold about you - you can do this by logging in to your account or emailing our customer care team

in some situations you can ask us to delete your personal information

you can object to certain ways in which we are using your personal information and

you can also request that we send your personal information to a third party of your choice

Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time. Where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information. If you are not satisfied with the way we have handled any enquiry relating to the way we process your personal information you have the right to complain to The Information Commissioner's Office

We do not knowingly or intentionally collect sensitive personal information from individuals, and you must not submit sensitive personal information to us. If, however, you inadvertently or intentionally transmit sensitive personal information to us, we will only use and process your sensitive personal information for the purposes of deleting it.

Changes to our privacy policy

We may modify or update this Statement when necessary, to reflect customer feedback and changes in our products and service. Please review it regularly. When we update this Statement, we will revise the 'Last Update' date at the top.